1. Introduction

Pulse.io LTD (“we”, “us”, “our”, “Pulse”) is committed to protecting your personal data and ensuring your online privacy. In this Cookie Policy, we explain what cookies are, how we use them, and how you can manage them for a better browsing experience.

2. What are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile device) when you are visiting a website. They help websites remember information about your visit, like your preferred language and other settings, which can make your next visit easier and the site more useful to you.

3. How We Use Cookies

Our website uses cookies to improve your browsing experience and for statistical or marketing purposes. They allow us to remember your actions and preferences over a certain period, thereby saving the time or effort of having to re-enter these details when you revisit our website or browse from one page to another.

4. Managing Cookies

The cookies we use on this website change from time to time. As we respect your right to privacy, you have the option to allow or disallow different types of cookies. Please manage your cookie preferences using the cookie consent pop-up tab in the bottom right-hand corner of our website.

Please note, blocking some types of cookies may impact your experience on our site and the services we are able to offer.

For more information on how to manage and delete cookies, visit www.aboutcookies.org. For more information on how to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

5. Changes to this Policy

We may update this Cookie Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

This Cookie Policy was last updated on 5th May 2023 and may be updated from time to time, so please check back periodically. We will notify you about significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

1. ABOUT THESE TERMS

1.1 These terms apply to your access and use of https://pulsetech.io/ and https://app.pulsetech.io/ website (the Website). You should also review our Website Privacy Notice (https://pulsetech.io/legal/) which explains what personal data we collect when you use our website, as well as our Acceptable Use Policy (https://pulsetech.io/legal/) on posting content to our Website.

1.2 By accessing our Website, you acknowledge that these terms are legally binding. If you don’t agree with any of these terms, you should stop accessing and using our Website.

1.3 If you order any Licences to use our SaaS platform product intended for marketing agencies from the Website, separate terms and conditions will apply to that order as set out at https://pulsetech.io/legal/.

2. ABOUT US

2.1 We are Pulse.io LTD (trading as Pulse), a company registered in England and Wales under company registration number 12652179. Our registered office is at 19, North Street, Ashford, Kent and our postal address is TN24 8LF.

2.2 If you have any questions about the Website, please contact us by:

2.2.1 Sending an email to info@pulsetech.io; 2.2.2 Filling out and submitting the online form available here https://pulsetech.io/; 2.2.3 Calling us on https://pulsetech.io/contact-us/ (our telephone lines are open Monday to Friday, 9:30am to 6:30pm).

3. USING THE WEBSITE

3.1 We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website to users who have registered with us.

3.2 You are responsible for maintaining your own internet connection of accessing the Website.

3.3 As a condition of your use of the Website, you agree to comply with our Acceptable Use Policy available at https://pulsetech.io/legal/ and agree not to:

3.3.1 Misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

3.3.2 Attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website; or

3.3.3 Remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection software contained on the Website.

3.4 We may prevent or suspend your access to the Website if you do not comply with these terms or any applicable law.

3.5 We may suspend or terminate access or operation of the Website at any time as we see fit.

3.6 We do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted or error-free.

4. USER ACCOUNT AND PASSWORD SECURITY

4.1 If you need a username or password to access any part of our Website you agree to:

4.1.1 Ensure that any details provided to us are accurate; 4.1.2 Keep your username or password secure and confidential; 4.1.3 Let us know promptly if you believe that your username or password has been compromised.

4.2 We may terminate your access to any Website or any password-protected areas of our Website at any time, if we believe that your use of our Website is affecting the security and stability of our Website or is detrimental to other users.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.

5.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

5.3 Nothing in these terms grants you any legal rights in the Website or the Content other than as necessary for you to access it.

5.4 You may not use any trade marks or trade names that are displayed on this Website, unless you have our express written permission.

6. INFORMATION ON THE WEBSITE

6.1 We try to make sure that the Website is accurate, up-to-date and free from bugs, but we do not guarantee that it will be.

6.2 We do not guarantee that the Website will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the Website is at your own risk.

7. THIRD PARTY SITES

7.1 We have no control over, and don’t accept any responsibility for, the content of any third party website. If we include a link to any third party website, this doesn’t mean that we endorse or recommend the organisation which operates it. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

8. LIMIT OF LIABILITY

8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.1.1 Losses that were not foreseeable to you and us when these terms were formed; 8.1.2 Losses that were not caused by any breach on our part; 8.1.3 Business losses; and 8.1.4 Losses to non-consumers.

9. VARIATION

9.1 We reserve the right to amend these terms. Our updated terms will be displayed on the Website. By continuing to use and access the Website, you agree to be bound by any future updates to these terms as and when they are updated. It is your responsibility to check these terms from time to time to verify such variations.

10. COMPLAINTS AND QUERIES

10.1 If you have any questions about our Website, or have any complaints about its contents, please contact us at https://pulsetech.io/contact-us/.

11. LAW AND JURISDICTION

11.1 The laws of England and Wales apply to these terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer and live in either Northern Ireland or Scotland. In which case, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.

1. PREAMBLE

This Data Processing Agreement (the “Agreement”) is entered into between you (“the Client”) and Pulse.io LTD (the “Company,” “we,” or “us”), both of which are parties to the Terms of Service of the Pulse platform. The purpose of this Agreement is to comply with the legal obligations laid down by General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. DATA PROCESSING TERMS

2.1 In the context of providing services to the Client under the terms of the Terms of Service, we will process certain data on behalf of the Client. The parties acknowledge and agree that the Client is the Data Controller and we are the Data Processor, as defined in the GDPR.

2.2 The Company shall process personal data only for the purposes described in this Agreement and only in accordance with the Client’s lawful, written instructions, except where otherwise required by any EU (or any EU Member State) law applicable to us.

3. RIGHTS OF ACCESS AND USE OF DATA

3.1 The Client acknowledges that we have rights of access to all data processed through the Pulse platform. This access will be utilized to enhance the product, maintain data compliance purposes and perform our obligations under this Agreement.

4. SUBPROCESSORS

4.1 The Company may engage Subprocessors to process personal data on behalf of the Client. We shall impose data protection terms on any Subprocessor it appoints that protect the personal data to the standard required by the GDPR.

4.2 The Subprocessors must adhere to GDPR legislation at all times when processing, storing and handling data. The Company remains liable for any breaches of this Agreement that are caused by the acts, errors, or omissions of its Subprocessors.

5. SECURITY

5.1 We shall take all measures required by Article 32 of the GDPR to ensure the security of the data processing, including measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

6. AUDITS

6.1 We shall make available to the Client all information necessary to demonstrate compliance with this Agreement and allow for and contribute to audits, including inspections, by the Client or an auditor mandated by the Client.

7. BREACH MANAGEMENT

7.1 In case of any breaches of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data, we shall notify the Client without undue delay upon becoming aware of the breach.

8. GOVERNING LAW AND JURISDICTION

8.1 This Agreement shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

This Agreement is entered into and becomes binding and effective when the Client starts using the Pulse platform.

1. INTRODUCTION

At Pulse.io LTD, we respect your privacy and are committed to protecting your personal data. This Data Retention Policy explains how we handle and protect your personal data in accordance with General Data Protection Regulation (GDPR) and outlines how long we keep your data and why.

2. DATA RETENTION

2.1 Pulse.io LTD reserves the right to retain user data in compliance with GDPR. We use this information to provide our services, maintain communication, and for our record-keeping obligations.

2.2 As per GDPR regulations, we will retain your data for a period of five (5) years unless a shorter or longer retention period is required by law, regulation, or other obligation.

3. DELETION OF DATA

3.1 Users have the right to request their data be deleted. Such requests should be sent via email to info@pulsetech.io. Upon receipt of such a request, we will confirm deletion request and delete the personal data within the legal limits.

3.2 If we don’t have any interaction with a user for five (5) years (referred to as a ‘dormant’ account), we will delete the user’s data from our records. We will send a notification to the user’s last known email address before we delete a dormant account to give the user the opportunity to save their data before deletion.

4. CHANGES TO THIS POLICY

We may update this policy from time to time. If we make significant changes, we will notify users through the Pulse platform or through other means, such as email.

5. CONTACT US

If you have any questions about our data retention practices, please contact us at info@pulsetech.io.

Your continued use of our services after we publish or send a notice about our changes to this policy means that you are consenting to the updated policy.

1. INTRODUCTION

At Pulse.io LTD, we are committed to protecting and securing your data. This Security Policy outlines the measures we have in place to safeguard the data we collect, in accordance with General Data Protection Regulation (GDPR).

2. SECURITY MEASURES

2.1 We adhere strictly to GDPR guidelines in handling and protecting your data. Our data centres are firewall-protected, and we use state-of-the-art encryption technologies to ensure the security of information both in transit and at rest.

2.2 We conduct regular security assessments on a monthly basis to maintain a robust defence against potential security threats. In addition, we have implemented hourly automated checks to monitor data retention and identify potential breaches swiftly.

3. REPORTING OF SECURITY BREACHES

3.1 We have measures in place to manage any suspected data security breach. If you suspect a breach or are aware of any event that could potentially impact your data security, please report it immediately to info@pulsetech.io.

3.2 We will investigate any reported suspected security breaches and, if necessary, take steps to mitigate any damage, including notifying you and any applicable regulators, as is required under the GDPR.

4. CHANGES TO THIS POLICY

We may update this policy from time to time. If we make significant changes, we will notify users through the Pulse platform or through other means, such as email.

5. CONTACT US

If you have any questions about our security practices, please contact us at info@pulsetech.io.

Your continued use of our services after we publish or send a notice about our changes to this policy means that you are consenting to the updated policy.

1. INTRODUCTION

This Intellectual Property Policy outlines the ownership and use of intellectual property (IP) related to Pulse.io LTD. We respect the IP rights of others and ask our users to do the same.

2. INTELLECTUAL PROPERTY OWNERSHIP

2.1 Pulse.io LTD holds the intellectual property rights over all data processed through the platform, excluding any intellectual property previously held by another entity or by another data provider. Our IP includes, but is not limited to, our proprietary software, technologies, algorithms, and the data generated by these resources.

2.2 Pulse.io LTD owns all intellectual property rights relating to its brand, technology, and the use of the term “Emotional Analysis”. Any unauthorized use of our brand, technology, or the term “Emotional Analysis” may infringe on our intellectual property rights.

3. INFRINGEMENT CLAIMS

3.1 If you believe that your intellectual property rights have been infringed by Pulse.io LTD, please notify us in accordance with the standard infringement claim procedures for UK businesses. To expedite the process, please provide detailed information about the alleged infringement, including the nature of the IP right, evidence of ownership, and the details of the alleged infringement.

3.2 Upon receipt of a valid claim, we will promptly investigate the issue and take appropriate action, which may include, but is not limited to, removing the offending material, suspending or terminating the account of the infringing user, and/or notifying relevant law enforcement authorities.

4. CHANGES TO THIS POLICY

We reserve the right to update or modify this Intellectual Property Policy at any time. We will notify users of any significant changes through the Pulse platform or other means such as email.

5. CONTACT US

If you have any questions about this Intellectual Property Policy or wish to report a suspected infringement, please contact us at info@pulsetech.io.

Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.

1. INTRODUCTION

This Acceptable Use Policy (“Policy”) sets out the terms under which you may access and use the services provided by Pulse.io LTD. Please read it carefully. By using our services, you confirm that you accept the terms of this Policy and agree to comply with them.

2. ELIGIBILITY FOR USE

2.1 Our services are intended for use by marketing agencies and their assigns. Use by any other parties is only permitted if expressly agreed in the terms of agreement signed upon engagement.

3. PROHIBITED USES

3.1 The use of our services for political campaigns is strictly prohibited. This includes but is not limited to political campaigning, fundraising for political campaigns, or data analysis for the purpose of political campaigning.

4. ENFORCEMENT AND TERMINATION OF SERVICES

4.1 If we discover or have reason to believe that you have breached the terms of this Policy, we reserve the right to take action that we deem appropriate. This may include the immediate termination of your access to our services, deletion of your data from our servers, and/or legal action.

5. CHANGES TO THIS POLICY

5.1 Pulse.io LTD reserves the right to amend this Policy at any time. The updated version will be made available on our website and will take effect immediately. Please check this Policy regularly to ensure you understand the terms that apply at the time.

6. CONTACT US

If you have any questions about this Acceptable Use Policy, please contact us at info@pulsetech.io.

By using our services, you signify your acceptance of this Policy. If you do not agree to this Policy, please refrain from using our services. Continued use of the services following the posting of changes to this Policy will be deemed your acceptance of those changes.

1. INTRODUCTION

This Data Subject Access Request Policy (“Policy”) sets out the process by which individuals can exercise their rights under the General Data Protection Regulation (GDPR) to access their personal data processed by Pulse.io LTD.

2. RIGHT TO ACCESS

Under the GDPR, individuals have the right to obtain:

2.1 Confirmation that their data is being processed;

2.2 Access to their personal data; and

2.3 Other supplementary information – this largely corresponds to the information that should be provided in a privacy notice.

3. MAKING A REQUEST

3.1 Any individual wishing to make a data subject access request should do so in writing, via email, addressed to info@pulsetech.io. The email should include the individual’s full name and any other relevant information to help us locate the individual’s personal data.

4. RESPONSE TIME

4.1 We will aim to respond to any requests as soon as possible, but at least within one month of receipt. If the request is complex, or there are a number of requests, we may extend this period by a further two months. If this is the case, we will inform the individual within one month of the receipt of the request and explain why the extension is necessary.

5. NO FEE USUALLY REQUIRED

5.1 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

6. INFORMATION WE NEED FROM YOU

6.1 To help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), we may need to request specific information from you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

7. CHANGES TO THIS POLICY

7.1 Pulse.io LTD reserves the right to update this Policy at any time. Please check this Policy periodically to ensure you understand the procedures and your rights under the GDPR.

8. CONTACT

8.1 For any questions or concerns regarding this Policy or your personal data, please contact us at info@pulsetech.io.

1. INTRODUCTION

Pulse.io LTD integrates with various third-party tools and platforms to improve and expand the functionality of our services. This Third-Party Integrations Policy explains our practices and policies related to these integrations.

2. RIGHT TO INTEGRATE

2.1 Pulse.io LTD reserves the right to integrate with any third-party tools or platforms at any time and without prior notice. These integrations may enhance the functionalities of our services, provide new features, or improve user experiences.

3. DATA TRANSFER AND SHARING

3.1 All data processed through our platform, as a result of these integrations, is through a one-way transfer to Pulse.io LTD. No data is shared with any third-party tools or platforms, except as outlined in the platform functionality agreement at the time of signing up for our services.

3.2 We are committed to protecting the privacy and security of your data. Any data transferred to us is subject to our Privacy Policy, and any third-party tools or platforms we integrate with are expected to adhere to applicable data protection laws and regulations.

4. CHANGES TO THIS POLICY

4.1 Pulse.io LTD reserves the right to modify or change this Third-Party Integrations Policy from time to time. When we make changes, we will revise the ‘last updated’ date at the top of this policy and will make reasonable efforts to notify you of any significant changes that affect your rights.

5. CONTACT US

If you have any questions about this Third-Party Integrations Policy, please contact us at info@pulsetech.io.

By using our services, you agree to this Third-Party Integrations Policy and any updates.